Frequently Asked Questions (FAQs)
General Questions
What is Fidgets and Widgets?
Fidgets and Widgets is a UK-based brand specialising in eco-friendly sensory and fidget toys designed for both neurodivergent and neurotypical individuals. Our products help with focus, stress relief, and sensory stimulation.
Who can benefit from your products?
Our fidgets and sensory tools are great for:
- Neurodivergent individuals (including those with ADHD, autism, and anxiety)
- Students and professionals needing focus aids
- Anyone who enjoys sensory play and stress relief
Are your products eco-friendly?
Yes! All our products are made from PLA (Polylactic Acid), an industrial-biodegradable and sustainable material, ensuring an environmentally friendly alternative to traditional plastic fidgets. We offer a recycling service where we grind up the used PLA toys (as well as the waste that occurs during the printing process) and then shape these, with heat, into 'zero waste' jewellery.
Isn't PLA plastic too?
Technically, yes, but not all plastics are the same. The word plastic is defined as "a synthetic material made from a wide range of organic polymers that can be moulded into shape while soft and then set into a rigid or slightly elastic form." PLA fits that description, but what sets it apart is what it's made from and how it breaks down.
PLA (polylactic acid) is a bioplastic, which means it’s made from renewable natural resources like corn starch or sugarcane, not fossil fuels. Unlike traditional plastics, PLA is biodegradable in industrial composting conditions and produces far fewer emissions during manufacturing and printing. We also provide a recycling service here at Fidgets and Widgets, as mentioned above. It’s also non-toxic and safe to handle, which is why we use it for all our fidget devices. Think of it like cars: some are electric, and some run on petrol or diesel. PLA is more like an electric car!
At Fidgets & Widgets, we’re committed to using materials that balance function, safety and sustainability, and PLA gives us the best of all three. So yes, it’s classed as a plastic by definition, but it’s not like the single-use plastics we’re all trying to avoid.
Are your products suitable for children?
Yes! Many of our products are child-friendly, but we recommend checking age guidelines on each item. Some fidgets contain small parts and are not suitable for children under 3 years old.
Who designs the CFDs?
All items on the website are designed by hand (Not AI-generated) by a number of designers. Some are designed by the founder of Fidgets and Widgets, Michele Azzopardi, and some are designed by partners of Fidgets & Widgets, but are meticulously chosen due to the research-led design that goes into the process. All items are manufactured in the UK by Fidgets and Widgets themselves, and shipped out from their main base of operation.
Ordering & Shipping
Where do you ship to?
We offer worldwide shipping! Shipping costs will be calculated at checkout based on your location.
How long will my order take to be processed?
Orders typically take up to 7 days to process, depending on the size of the order.
How long will my delivery take?
- UK Shipping: Sent via Evri and usually arrives within 3-5 working days after dispatch.
- International Shipping: Sent via Evri or Royal Mail. Delivery times vary by country, please allow up to 28 days for delivery.
Will I receive tracking for my order?
Yes! Once your order has been dispatched, a tracking number will be sent to you via email.
How much does shipping cost?
Shipping costs depend on the size and weight of your order. However, we offer free UK shipping on orders over £50!
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Customers are responsible for return shipping costs.
Do you charge a restocking fee?
No, we do not charge a restocking fee.
How do I request a return or exchange?
Simply email us at info@fidgetsandwidgets.co.uk with your order number and reason for return. We’ll guide you through the next steps.
What if my order arrives damaged?
If your item is damaged or faulty, please contact us within 7 days of receiving it. We’ll arrange a replacement or refund as soon as possible.
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes! We supply schools, universities, wellbeing centres, and retailers. If you’re interested in stocking our products, please email us at info@fidgetsandwidgets.co.uk to discuss wholesale options.
Can you provide bulk orders for universities or organisations?
Absolutely! We work with universities, student groups, and wellbeing services to provide fidget tools in bulk. Contact us for a custom quote.
Product Information
What materials do you use in your products?
All our products are made from PLA (Polylactic Acid), a biodegradable and sustainable material. This makes our fidgets eco-friendly while maintaining high durability and quality.
Are your products 'non-toxic'?
Yes, we use high-quality PLA (polylactic acid). PLA is widely recognised as one of the safest and most eco-friendly materials for 3d printing. It doesn’t release harmful fumes when printed and is commonly used in educational tools, toys, and medical prototypes.
While we don’t claim our products are food-safe (they’re not designed to be chewed or used with food), the materials we use are considered non-toxic and safe to handle, especially for children and adults in focus and sensory environments.
Are your products 'food safe'?
No! Our Cognitive Focus Devices aren't designed to be used with food or to go in the mouth, so we don’t claim food safety. While we use PLA, which is non-toxic and plant-based, it's not certified for direct food contact.
To meet official food-safe standards, we’d need to use specially certified PLA and sealed coatings, which would easily quadruple the cost of each product. Since our devices are made for handling, not eating, we prioritise safe, sustainable materials that keep them affordable and accessible, especially for children in sensory settings.
Are your products safe for people with sensory sensitivities?
Yes! We design and curate our products with sensory needs in mind, ensuring a variety of textures, weights, and resistances to suit different preferences.
How do I clean my fidgets?
Most of our fidget toys can be cleaned with warm, soapy water. For specific care instructions, check the product page or contact us.
Safety & Compliance
At Fidgets & Widgets Ltd, we take safety seriously. Our products are designed to provide engaging sensory experiences while meeting strict UK toy safety standards. Below, you'll find important information about our compliance, materials, and usage guidelines.
Product Safety & Testing
Our products comply with the Toys (Safety) Regulations 2011 and have been assessed under the following standards:
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EN 71-1: Mechanical & Physical Properties – Ensures structural safety and durability.
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EN 71-2: Flammability – Tested to ensure the product does not easily catch fire.
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EN 71-3: Chemical Safety – Assessed based on the Material Safety Data Sheet (MSDS) for non-toxic materials.
As part of our compliance process, we have conducted a full UKCA/CE Risk Assessment, which you can download below:
📄 UKCA/CE Risk Assessment
📄 Declaration of Conformity
Warnings & Usage Guidelines
⚠️ Contains small parts – Not suitable for children under 3 years.
⚠️ Keep away from open flames and high heat.
⚠️ Use only as a sensory toy.
Our products are not designed for chewing and should always be used under appropriate supervision.
Materials & Non-Toxicity
Our products are made using plant-based PLA, a non-toxic material derived from renewable sources. However, they are NOT food-safe and should not be used for food contact.
Contact Us
How can I reach you?
You can contact us via:
📧 Email: info@fidgetsandwidgets.co.uk
📱 Instagram: @fidgetsandwidgetsuk
📱 TikTok: @fidgetsandwidgetsuk
📍 Website: www.fidgetsandwidgets.co.uk
We do not have any other social media accounts.
Do you have a physical store?
We are an online store, but we partner with universities and retailers to stock our products in physical locations. Check our website for stockist updates!