Frequently Asked Questions (FAQs)

General Questions

What is Fidgets and Widgets?

Fidgets and Widgets is a brand specialising in eco-friendly sensory and fidget toys designed for both neurodivergent and neurotypical individuals. Our products help with focus, stress relief, and sensory stimulation.

Who can benefit from your products?

Our fidgets and sensory tools are great for:

  • Neurodivergent individuals (including those with ADHD, autism, and anxiety)
  • Students and professionals needing focus aids
  • Anyone who enjoys sensory play and stress relief

Are your products eco-friendly?

Yes! All our products are made from PLA (Polylactic Acid), a biodegradable and sustainable material, ensuring an environmentally friendly alternative to traditional plastic fidgets.

Are your products suitable for children?

Yes! Many of our products are child-friendly, but we recommend checking age guidelines on each item. Some fidgets contain small parts and are not suitable for children under 3 years old.

Ordering & Shipping

Where do you ship to?

We offer worldwide shipping! Shipping costs will be calculated at checkout based on your location.

How long will my order take to be processed?

Orders typically take up to 7 days to process, depending on the size of the order.

How long will my delivery take?

  • UK Shipping: Sent via Evri and usually arrives within 3-5 working days after dispatch.
  • International Shipping: Sent via Evri or Royal Mail. Delivery times vary by country—please allow up to 28 days for delivery.

Will I receive tracking for my order?

Yes! Once your order has been dispatched, a tracking number will be sent to you via email.

How much does shipping cost?

Shipping costs depend on the size and weight of your order. However, we offer free UK shipping on orders over £50!

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Customers are responsible for return shipping costs.

Do you charge a restocking fee?

No, we do not charge a restocking fee.

How do I request a return or exchange?

Simply email us at info@fidgetsandwidgets.co.uk with your order number and reason for return. We’ll guide you through the next steps.

What if my order arrives damaged?

If your item is damaged or faulty, please contact us within 7 days of receiving it. We’ll arrange a replacement or refund as soon as possible.

Wholesale & Partnerships

Do you offer wholesale pricing?

Yes! We supply schools, universities, wellbeing centres, and retailers. If you’re interested in stocking our products, please email us at info@fidgetsandwidgets.co.uk to discuss wholesale options.

Can you provide bulk orders for universities or organisations?

Absolutely! We work with universities, student groups, and wellbeing services to provide fidget tools in bulk. Contact us for a custom quote.

Product Information

What materials do you use in your products?

All our products are made from PLA (Polylactic Acid), a biodegradable and sustainable material. This makes our fidgets eco-friendly while maintaining high durability and quality.

Are your products safe for people with sensory sensitivities?

Yes! We design and curate our products with sensory needs in mind, ensuring a variety of textures, weights, and resistances to suit different preferences.

How do I clean my fidgets?

Most of our fidget toys can be cleaned with warm soapy water. For specific care instructions, check the product page or contact us.

Safety & Compliance

At Fidgets & Widgets Ltd, we take safety seriously. Our products are designed to provide engaging sensory experiences while meeting strict UK toy safety standards. Below, you'll find important information about our compliance, materials, and usage guidelines.

Product Safety & Testing

Our products comply with the Toys (Safety) Regulations 2011 and have been assessed under the following standards:

  • EN 71-1: Mechanical & Physical Properties – Ensures structural safety and durability.

  • EN 71-2: Flammability – Tested to ensure the product does not easily catch fire.

  • EN 71-3: Chemical Safety – Assessed based on the Material Safety Data Sheet (MSDS) for non-toxic materials.

As part of our compliance process, we have conducted a full UKCA/CE Risk Assessment, which you can download below:

📄 UKCA/CE Risk Assessment 
📄 Declaration of Conformity 

Warnings & Usage Guidelines

⚠️ Contains small parts – Not suitable for children under 3 years.
⚠️ Keep away from open flames and high heat.
⚠️ Use only as a sensory toy.

Our products are not designed for chewing and should always be used under appropriate supervision.

Materials & Non-Toxicity

Our products are made using plant-based PLA, a non-toxic material derived from renewable sources. However, they are NOT food-safe and should not be used for food contact.

Contact Us

How can I reach you?

You can contact us via:
📧 Email: info@fidgetsandwidgets.co.uk
📱 Instagram: @fidgetsandwidgetsuk
📱 TikTok: @fidgetsandwidgetsuk
📍 Website: www.fidgetsandwidgets.co.uk

We do not have any other social media accounts.

Do you have a physical store?

We are an online store, but we partner with universities and retailers to stock our products in physical locations. Check our website for stockist updates!